Returns & Exchanges
At Kona, we stand by the quality of our gear; if your equipment doesn't meet your performance standards, you can return it within 30 days of purchase. All returned items must be in their original packaging and in unused condition to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the packing slip inside your return package.
Ship the Gear
Securely pack your items in the original box and drop the package off at any authorized carrier location.
Receive Your Refund
After our team inspects the gear, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing